Restore Home Health Notice of Privacy Practices (NPP) outlines how we use and disclose your protected health information (PHI) to provide care, process payments, and improve operations in compliance with HIPAA and California CMIA. This notice, provided at first contact for our San Diego County services, details your rights and our responsibilities as a Medicare-certified home health agency.

Our Legal Duties

Restore Home Health respects the privacy of your PHI and medical information. We are required to maintain its confidentiality, provide this NPP, and notify you of breaches. We must follow its terms; changes apply to all records and will be posted on our site with key updates communicated directly.

How We May Use and Disclose PHI

For Treatment: Share with physicians, therapists, or discharge planners for coordinated care like wound management or therapy plans.
For Payment: Submit to Medicare/insurers for billing skilled nursing or aide services.
For Operations: Use for quality reviews or training.
Other Disclosures: Public health reports, legal requirements, or with authorization; referrals from hospitals/SNFs/hospices involve minimum necessary info.

Examples of Disclosures Without Authorization

• Required by law (abuse reporting, judicial proceedings).
• Family/friends involved in care (with reasonable belief of involvement).
• Business associates under agreements for billing or therapy referrals.
• Part 2 SUD records require specific consent post-2026 rules.

Your Individual Rights

Right to Access: Inspect/copy PHI (fees may apply; electronic access preferred).
Right to Amend: Request corrections if incomplete/inaccurate (60 days max).
Right to Accounting: List of disclosures over 6 years (excludes TPO).
Right to Request Restrictions: Limit uses (e.g., payment disclosures; not always required).
Right to Confidential Communications: Receive via portal/email instead of mail.
CMIA/CCPA Additions: Opt-out of non-PHI data sharing; complain to CA AG.

Our Duties to You

We restrict PHI to the minimum necessary, train staff annually, and use safeguards like encryption. Questions? Contact Privacy Officer at 619 694 5450 or office@restorehh.com . Complaints to HHS OCR (www.hhs.gov/ocr) or CA AG—no retaliation. Effective January 2026.